Refunds and Withdrawal

You can cancel your plan at any time in Settings → Plan & credits → Manage subscription, in a couple of clicks. It stays active until the end of the current period and doesn't renew; then you're on the free plan. You keep credit packs you bought. Changing to a higher plan starts at once with the extra credits for the rest of the period; a lower plan starts with your next period.

If you're a consumer in the EU or EEA, you can withdraw from a plan or a credit pack within 14 days of buying it, without giving a reason. Send your withdrawal to SIA Inksform, Nometnu iela 3-14, Riga, LV-1048, Latvia, phone +371 20 014 330, email info@inksform.com.

• Plans: at checkout you ask us to start your plan straight away, so you can use it during the 14 days. A plan's price pays for the credits it includes for the period. If you withdraw, you pay only for what you received before you told us: the price multiplied by the share of the period's plan credits you used (for example, withdrawing from Pro at €39 after using 2,000 of its 10,000 credits costs €7.80). For yearly plans, one month's price (a twelfth of the yearly price) counts. We refund the rest; if you used no credits, you get everything back.
• Credit packs: at checkout you agree that the credits are added to your account straight away, and that you lose the right of withdrawal for credits you use. Credits you haven't used are refunded when you withdraw.

To withdraw, use Withdraw from contract here. It's always available and asks only for your name, your email and which purchase. You can also email info@inksform.com, send us any other clear statement, or use the model form below. When you press Confirm withdrawal, we show a confirmation straight away with the date, time and a reference, and email you a copy of what you sent within one working day.

We refund without undue delay, and at the latest within 14 days of receiving your withdrawal, to the payment method you used, at no cost to you.

To SIA Inksform, Nometnu iela 3-14, Riga, LV-1048, Latvia, info@inksform.com: I/We hereby give notice that I/we withdraw from my/our contract for the following service: [plan or credit pack], ordered on [date]. Name: [your name]. Email used for the account: [email]. Date: [today].

We sell plans and credit packs ourselves, and Stripe processes the payment. We refund through Stripe to the card or payment method you paid with; it usually shows within 5 to 10 working days, depending on your bank. When a payment is refunded, the credits it bought that you haven't used yet are taken back; used credits are paid for as explained above, and your balance never goes below zero.

Payments are otherwise non-refundable, except where the law requires a refund or we made a mistake. Failed or broken results are never charged. If you were charged credits for something that didn't work, tell us and we'll return them.

Business customers aren't covered by the consumer right of withdrawal, but if something went wrong on our side we'll always make it right.

Please contact us before disputing a payment with your bank; we usually solve things faster. When a payment is disputed, the credits it bought that you haven't used yet are taken back, and we may pause paid features on the account while the dispute is open; you can still sign in, see and download your work.